Delete TEST transactions for an RE NXT Event

Appreciate the advice but it doesn't solve my issue of being able to delete the test gift (i.e. test registration) found in either the original batch or the new created "Delete" batch. I moved the gift as suggested (i.e. test registration) to a new batch called "Delete" and I am able to delete the original batch which is empty but I still can't delete the new batch or associated gift. I know I can't delete the batch with a gift in it so I need to figure out how to delete the gift first. Is there a way to delete the gift entry itself? Even though I used our test merchant account and test credit card, am I just going to have to approve the batch and just zero out the gift and live with it? That seems like an oversight on BB's end for something that is a test all around.

I don't see a delete option on the unapproved batch itself (just Edit batch gifts and Edit batch details) and when I go into the batch, the only option that I have for the one gift I'm trying to delete is 'Move to a different batch' which just puts me in a circle. Am I missing something? Thanks again.

Thanks @Carlene Johnson. In your dropdown, I don't get the 'Delete' option, just 'Edit batch gifts' and 'Edit batch details'. If I go within the unapproved batch, it is still not an option to delete the gift itself. I've seen some posts that are 1-3 years old asking similar stuff but nothing recent which is why I posted to the discussion board as I was starting to feel my mind slipping away trying to solve this. Thank you so much for giving your time to response to in post.

Thanks JoAnn. I can understand that BUT it was a test credit card using our test merchant account so it isn't a real 'gift' (i.e. event registration). It is a 'test' in every sense of the word. One would think that in this instance I would be able to easily remove the gift/batch with ease but not so.

I would understand if I was using our live merchant account with a real credit card but that is not the case here. One should be able to legitimately test an event registration when building it out as if I was a real end user. It even says in the back end of the form where I build it out "The selected payment confirmation is not live and will only process test payments." What's the good of being able to test it if I can't delete the test gift/batch associated with it.

At least with RE NXT donation forms, you have the option to set 'Test mode without creating gift records', 'Test mode and create one-time gift records' or 'Start processing donations' so that you can legitimately test what you are building. Although, I haven't tested that middle option yet (i.e. test mode and create one-time records) so I wonder if I would be in the same boat I'm in now with RE NXT Events and not being about to actually delete a test gift using a test credit card.

At the end of the day, it isn't a real gift so I should be able to delete it as it is not required nor can one refund to it given it is a test credit card on a test merchant account.

Hope this makes sense!

Thanks for the feedback @Dan Snyder. I'm guessing you have to remember to remove the 'Anonymous' record from any reports run so that it doesn't throw your reporting numbers off. It's certainly something we shouldn't have to be doing especially for test registrations using the test merchant account with a test credit card. Again, appreciate your shared insights.

Correct…not sure where my brain was. That said, it will still display on the Giving history tile on my constituent record as a pending gift but not in my gift list if I click on 'work with gifts' as it hasn't been approved…and hence not in gift reports. Time to open a ticket to see what support has to say … which is likely to be make a submission to the idea bank so I'll just do that step now :-). Thanks again for your willingness to share feedback.

Thanks again @Anthony Gallo for taking the time to look at this and respond. This test registration was in a RE NXT Event form and NOT in a RE NXT Donation form. There is no ability to turn on test mode in events like you can in RE Donations. The only option I have for testing in Events is to set the payment process to our test merchant account and go from there. I hope test mode is coming to RE NXT Events but it isn't there yet…or at least not in my version. It would be nice to see everything from start to finish as an end user does.

I'll try approving the test 'gift' (i.e. event registration) later today and see if I can indeed delete it or if I will have to use the work arounds others have suggested in this thread…mainly to move the gift to a mock constituent record and delete the record or via global delete.

Thanks again for taking the time to respond.

@Anthony Gallo … it functioned as you said. Approve the batch and you should be able to delete the 'gift' that was created using the test merchant account. Very much appreciate the insight. It would be nice to be able to delete it at the batch level as there is now a ghost batch in existence but this is good to know. Hopefully test mode will show up in Events at some point the same way as you see it for Donation forms. It's always nice to be able to test our event forms as if we were the end user. Again, I appreciate your time and the time of all those who commented on this post.