New Administrator Designation Not Working

I've recently been hired as the Controller for Vermont Academy. I tried using the Chat help feature and was told that I didn't have access to it and to contact the Blackbaud administrator. Upon doing so, she told me that I was listed as an administrator and should have access.

Is there another setting that needs to be set in order for me to access Chat above and beyond being listed as an administrator or could the issue be something involving my administrator setting itself.

Thank you in advance for your assistance.

Cordially,

Rich Kreissle