Chat for Blackbaud AI: Share Your Experience!

Crystal Bruce
Crystal Bruce admin
Tenth Anniversary Kudos 5 AI Practitioner 2026 Spring PUB Altru
edited June 15 in Raiser's Edge NXT Discussions
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Our fourth and final week is here!

Have you activated Chat for Blackbaud AI for your organization yet? If you did a deliberate rollout (as recommended in our Peer Exchange) we’d love to hear about your experience.

  • How did you set up your fundraisers for success?
  • What are the "hero prompts" you landed on for your organization?
  • Something else?

Bonus: Have you used the Prompt Library?

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Answers

  • JoAnn Strommen
    JoAnn Strommen Community All-Star
    Tenth Anniversary Kudos 5 2026 Spring PUB Raiser's Edge NXT March 2026 Challenge: Answered Questions

    Have activated. Have one gift officer testing it out before we add it to all advancement team later this week. Several interested in using.

    We are sharing link to prompt library in announcement about it's availabilty.

  • Carlene Johnson
    Carlene Johnson Community All-Star
    Tenth Anniversary Kudos 5 Facilitator 2 Chat for Blackbaud AI - Week Three

    It’s been activated at a few of my clients’ organizations, and several teams are experimenting with prompts. We’re seeing mixed results — partly because the tool itself is still inconsistent, and partly because messy historical data makes it hard for the AI to return meaningful responses.

    I’m reminding organizations that a successful experience with a tool like this requires time and effort: the underlying data needs to be accurate and consistent, and users need to provide ongoing feedback so the tool can continue to improve. While I’m hopeful about its long‑term potential, I also recognize that most organizations are already juggling a lot during the DBV‑to‑WV transition. For many of them, this just isn’t the moment to introduce another layer of complexity.

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