Vendor not receiving EFT Remittance Email Notifications

Crystal Ratering · June 22

Has anyone else had issues with their vendors not receiving the EFT remittance email notifications? We have verified that they have an eft remittance email address set up in their contact information for their eft account, and troubleshooted with them to look in their spam folder and have their IT team whitelist noreply@blackbaud.com.

Any suggestions?

Crystal Bruce · June 23

Hi @Crystal Ratering - I'd recommend opening a Blackbaud support ticket to look into this further. They can gather some needed details to help determine what's happening.

Kevin Brazell · June 24

https://community.blackbaud.com/discussion/85924/vendor-not-receiving-eft-remittance-email-notifications

To ensure the emails are being sent, I'd recommend doing a quick eft payment for one, but put your email in to ensure it is sent. If it comes through, then we know they are being sent. Make sure to void the eft check out afterwards. If it doesn't then I'd agree you'd need to work with support.

Kristy Soular · June 26

Yes, this happens to us often. I am sure the emails are being sent but several of our vendors have issues receiving them. We tell them to whitelist noreply@blackbaud.com and check their junk email. No matter what we try, they don't get them.

Vendor not receiving EFT Remittance Email Notifications

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