Community Groups School Level can't be changed

Anyone else unable to edit the School level for community groups? This has been part of our process in previous years, ie. moving senior parent groups to entire school/alumni groups. But this year we can't edit school levels. Support's only response is since it's greyed out it must not be alterable (thanks).

Screenshot 2026-07-01 at 1.29.51 PM.png

Answers

  • Hi @Johan Guzman - I am checking with my team on this!

  • Also wondering how this can be changed. Is it possible that we have to unoffer the group in order to change the school level?

  • Hi @Johan Guzman I was able to reach out to your CSM who was checking on your support case and following up with the product manager. She mentioned she'd be reaching out to you. Thanks!

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