Refunding Online Sales

Melissa Maney

Hi all,


Right now I'm in the midst of setting up ticketing for a holiday winter event we're trying to host this year (Garden of Lights), and we're in California, and we have NO idea what this fall/winter is going to bring via COVID-19... so we're just hoping at this point that we can even put on this multi-day event.


My bosses want to be able to open up ticket sales months in advance, but with all this uncertainty happening, I'm now starting to wonder what the refund limitations on advance online sales are? Can you refund a credit card sale older than 60 days from an online sale? I just want my finance department to be aware of what they might be facing should we have to cancel.


Thanks!


Melissa Maney

John Ryan

By chance, I discovered that 180 days was the cutoff for refunding to a credit card processed back office was 180 days. Likely the same for online?

Melissa Maney

Thanks John, I just did a quick search in the Knowledgebase and found an article stating exactly what you thought-- 180 days is the new limit.

https://kb.blackbaud.com/articles/Article/53407?_ga=2.92729245.1804931798.1589473549-878595855.1539806428


Melissa