Raiser's Edge with MacBook / Apple Computers

Miki Martin

Does anyone utilize RE on an Apple platform instead of Microsoft? Just wondering what issues others might have with the database view working with their Mac. If my Mac goes to sleep I have issues reconnecting to the database and typically have to terminate my session and start a new one. Is this normal? Our entire organization is Apple-based so it's not like I can get a different system to work around things. Thank you so much!

Shaun Grace

Hi Miki,


I have used an iMac for years to connect to RE, and have never had any issues. It doesn't normally get a chance to go to sleep, so I haven't experienced what you have. Perhaps change your sleep setting to a longer time?


Best,

Shaun

Jeannie Goings

Hi, Miki Martin‍.


WFH has me using a Mac to access RE. I have experienced some reconnecting issues. It is especially irksome when it happens during a data import or update. I downloaded Jiggler to keep my computer from sleeping and to convince RE that I my session is active.

Miki Martin

Thank you, Jeannie Goings‍ and Shaun Grace‍ for the suggestions. I haven't heard of Jiggler so I'll have to look it up. I will also try adjusting my sleep time again (already did it once ?) to see if that helps me avoid things. Thanks, again!