Membership Auto-renew Issue - double charge credit card

Lori Matoba

Is anyone else having an issue with members' cards being charged twice for auto-renewals? We have several members who were charge or pending approval on charges for two consecutive days.

If anyone is using the auto-renewal feature, what is your process for approving, committing and processing the batch? Any thoughts, suggestions would be appreciated.

Lori Elder

My auto renewals don't seem to be working at all, it may be because of the extensions that were issued last year.