EMS Degraded Performance - Lack of Communication

Veronica Zermani

I understand there is a global tech outage currently happening, but why has Blackbaud not sent anything out to their customers? Other platforms have proactively addressed the issue by letting their customers know what products/features are affected and what their plan of action is.

Blackbaud on the other hand, has yet to even update the EMS section of their status page.

In my time with BB, when EMS is affected, it is not addressed in a timely manner (or at all) and my team ends up wasting time investigating if this is a widespread issue or an internal issue.

When I contacted support earlier today they were already aware of the degraded performance, and when I asked why EMS has not been updated to that status, they responded by saying “hopefully there is an update soon about this or a resolution.”

In short - I'm tired of EMS being left in the dark.

Crystal Bruce

@Veronica Zermani Hi! I did pass this along to my support colleagues. Thank you for making me aware!