Weekly recurring "Error: Run-time error '-2147221164 80040154 ' Class Not Registered" problem

Denis Recendez

Greetings,

I am attempting to assist a client who is encounter a repeated problem with The Raiser Edge.

Every week (mostly Tuesdays), this person encounters the "Error: Run-time error '-2147221164 80040154 ' Class Not Registered" problem.

The instructions at the following address temporarily resolves the problem:

https://kb.blackbaud.com/knowledgebase/articles/Article/197066

However, the problem returns the following week.

This person's environment:

• The Raiser's Edge Enterprise (Enterprise Version: 7.96.6402.15); see image below for more details.
  
• Windows 11 Education 64-bit; Version 23H2; OS Build 22631.4317
  

This person is the only one in their team that encounters this issue; this person's colleagues are running The Raiser's Edge in the identical environments on their respective computers without issue.

Thoughts, and help?

Thank you,

Denis

------
Denis P. Recendez
Knowledge Manager & Support Services
Information Technology Services (ITS)
Pomona College

Alex Wong

@Denis Recendez
You posted this on the SKY Developer forum, but this does not sound to be a SKY API related issue.

You are reporting an issue in the RE database view (RE application).

I think you are best to contact Blackbaud support and tell them about the setup and configuration of the RE instance (is it Blackbaud hosted, is it self-hosted, is it 3rd party hosted). How is the person accessing RE, through Citrix ?

@Crystal Bruce can you move this post to the RE forum?

Crystal Bruce

@Denis Recendez Discussion moved to the Raiser’s Edge community. Thanks!

Denis Recendez

Greetings @Alex Wong,

How do I contact Blackbaud support? They support contact information is difficult to find.

Thank you,

Denis

Denis Recendez

Greetings @Crystal Bruce,

What is the website address of the Raiser's Edge community?

Thank you,

Denis

Alex Wong

@Denis Recendez
https://support.blackbaud.com/