Re-subscribe functionality in Constant Contact

Karen Diener

My understanding is that if a constituent unsubscribes from all lists in Constant Contact, this will mark their constituent record as "Requests no email". If they opt back in via Constant Contact using a signup form, OR are manually added to a list in Constant Contact, this does not seem to change in Raiser's Edge.

Can you confirm that my understanding is correct, and let us know if that is on the roadmap to be fixed? If it is on the roadmap, is there any timing for release that you can share?

Carlene Johnson

https://community.blackbaud.com/discussion/84548/re-subscribe-functionality

Thanks for asking the important questions!!! Much appreciated.

Austen Brown

@Matthew Montoya - Any thoughts here? This is an important question, and I want to make sure this isn't lost in the shuffle as we approach 5pm ET. Thanks!

Thomas Nettesheim

Hello @Karen Diener, @Austen Brown, @Carlene Johnson, @Alon Banks.

Thank you for flagging this question. We are confirming the answer on the resubscribe and will follow-up with you. Resubscribes will update their information in Constant Contact, but want to confirm if that'll update their consent records in NXT. We'll be back in touch soon!

Sandra Rodriquez

Hi - it looks like I might have missed some sort of live Q&A here - but I'm curious - what was the answer? I'm trying to understand all the ins & outs of this integration as well. Thanks!

Carlene Johnson

https://community.blackbaud.com/discussion/comment/310045#Comment_310045

@Thomas Nettesheim wondering if there is an update on this? Thanks.