Adding to the donation to cover the cost of Credit card fees

Tony Forrest
Tony Forrest
Seventh Anniversary Facilitator 1
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
Does the new Blackbaud Checkout page allow for the donor to donate extra funds to cover the costs of the credit card processing.  How are organizations covering these charges?
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  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 2026 bbcon Attendee Badge PowerUp Challenge: Product Update Briefing Feedback Task 3
    Hi Tony Forrest‍ - Unfortunately Blackbaud Checkout does not include this option.  However you can build it in yourself, check out the forum posts listed below for more information.  I hope this helps!
  • Christy Vint Griswold
    Christy Vint Griswold
    Seventh Anniversary Participant Facilitator 1
    So I was in a Blackbaud webinar recently where they mentioned Donor Cover, but I don't know if anyone has used it yet, and if it would cause the same issues that the other topics in this post note, which is that the donor is making a larger donation to offset the cost of the BBMS fee, but there will still be a BBMS fee applied to that higher amount.  Has anyone tried Donor Cover yet? 
  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 2026 bbcon Attendee Badge PowerUp Challenge: Product Update Briefing Feedback Task 3
    Christy Vint Griswold‍ - What company was the "Donor Cover" through?
  • Art Bryman
    Art Bryman
    Tenth Anniversary Kudos 3 Name Dropper Participant
    https://www.smartthing.org/smartdonorcover/

    FREE donor cover add-on for Online Express

    Allow your donors to opt to pay your payment gateway transaction fees.  Provides a quick and easy option that you can add to Online Express donation forms to ensure you receive the full donation amount.

    You can specify the fixed and percentage fees your payment gateway charges per transaction, SmartDONORCOVER then adjusts the amount your donor pays to ensure you receive the amount they wish to donate but then charges the donor a little extra to cover the fee. All is made clear through visual prompts to the donor, and of course, it is optional for the donor..

    Give me an example

    Let’s say you use Blackbaud Merchant Services (BBMS) in the UK. They have a set fee and percentage fee which you would enter into our easy ‘Online Express Wizard’ to generate a snippet to add to your website just below your normal OLX donation form.

    When your donors then view that donation page they will have an extra prompt. The text of which you can adjust in our wizard before generating your snippet of course. They can choose to tick the option and add the transaction fee to their donation ensuring you receive the full donation amount after the fees are taken.

    What does it look like?

    Features

    Compatible. Fully integrated with Online Express which itself supports Raiser’s Edge and Raiser’s Edge NXT.

    Simple. Just add the snippet to any page you wish to have the Donor Cover option.

    International. Supports any gateway fee structure, you specify the rates when generating the snippet.

    Quick. Takes a few minutes to add to a website, you can reuse the same snippet for other forms.

    User friendly. Donor cover is becoming more common and expected by donors so give them what they want.

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