Can I opt out of the Online Express thank you email?

Ruth Whiter
Ruth Whiter
Fifth Anniversary Kudos 1 Facilitator 1
in Raiser's Edge NXT Discussions
There's a long thread on this forum about the limitations of Online Express thank you emails.


I've been wondering whether there is a way to opt out of the automatic email, and set up an email in NXT instead that sends when the payment is recorded.

Has anyone tried this?

Would it be possible to turn off the automatic email?

I'd love to hear from anyone who has tried.

Thank you!

Ruth
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Comments

  • Heather MacKenzie
    Heather MacKenzie
    Tenth Anniversary Kudos 5 August 2025 Monthly Challenge Badge bbcon 2025 Attendee Badge
    What a great idea, Ruth Whiter‍! Following.
  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 2026 bbcon Attendee Badge PowerUp Challenge: Product Update Briefing Feedback Task 3
    Hi Ruth Whiter‍ - I have no idea how to turn off the Confirmation Email but it is an interesting idea. In the very least, you could leave it purely as a confirmation and set up a workflow to send a more personalized, 'pretty', email through NXT.
  • Ruth Whiter
    Ruth Whiter
    Fifth Anniversary Kudos 1 Facilitator 1
    Thank you Austen Brown‍. I've thought that too and that will probably be what we do if there isn't an alternative. But I've been asked to avoid thanking people twice if possible. Still hoping for some improvements to the online express email editor!

    Ruth
  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 2026 bbcon Attendee Badge PowerUp Challenge: Product Update Briefing Feedback Task 3
    If you haven't already, make sure you visit the OLX Idea Bank and vote for the ideas related to this topic. If you don't see your idea represented add it and let us know, so we can support it too.
  • Matt Warren
    Matt Warren
    Fifth Anniversary Name Dropper Participant Facilitator 1

    Hi @ Austen Brown - I'm trying to figure out a way to use workflow emails for the online gift thank you's as you had suggested. I was thinking that using the criteria of online gift subtype to trigger the workflow thank you email, but gift subtype is not an available filter - just gift type.

    Would you have any insight on how I could do this?

  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 2026 bbcon Attendee Badge PowerUp Challenge: Product Update Briefing Feedback Task 3

    Hi @Matt Warren - I would recommend you use another identifying field, such as a pay method and/or a custom field/attribute. You should also take a look at the Microsoft Power Platform and it's integration with RE-NXT; I use this integration to create complex custom flows to automate a variety of things from emails, to notifications to my team, to data entry tasks, etc. Click here to learn more about the integration and access the on-demand course to learn how to build flows!

  • Matt Warren
    Matt Warren
    Fifth Anniversary Name Dropper Participant Facilitator 1

    Thank you so much!

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