EFT Remittance Emails

Crystal Ratering
Crystal Ratering
Tenth Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Does anyone know if the EFT remittance emails can be customized? What happens if you have an incorrect eft email address for a vendor? Can you tell if an remittance email has bounced back?

Comments

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    currently no, but almost the day the feature was released, there is an Idea portal suggestion to do this. The emails come from noreply@blackbaud.com, so it would be imperative to ensure the email address for the vendor is correct. May also be prudent to let them know to whitelist the noreply@blackbaud.com email address so their IT doesn't quarantine it or get caught in junk mail.

  • Regina Okonkwo
    Regina Okonkwo Blackbaud Employee
    Fourth Anniversary Kudos 1 Name Dropper Participant

    Hi,

    My name is Regina Okonkwo, Product Manager working on Treasury capabilities.

    Currently remittance emails cannot be customized but we plan on improving features and the experience around EFT remittence.

    I am taking notes of these requests.

    Thank you

    Regina

  • shirley gotch
    shirley gotch
    Eighth Anniversary Name Dropper Facilitator 1

    @Regina Okonkwo

    Are the emails sorted anywhere?

  • Nancy Mcmahon
    Nancy Mcmahon
    Third Anniversary Kudos 1 Name Dropper Participant

    @Crystal Ratering No customization is available right now and my vendors have not been happy with the lack of information that is sent. Our old system had the emails coming from me and attached the detail of the transaction. We just converted to BB and this is by far one of the worst features I've had to work through. Hopefully, customization will be coming soon!


  • Crystal Ratering
    Crystal Ratering
    Tenth Anniversary Kudos 1 Name Dropper Facilitator 1

    Thank you @Regina Okonkwo! Any time frame for when the improvements will be made?

  • Angie Fletcher
    Angie Fletcher
    Third Anniversary Name Dropper Facilitator 1

    @Regina Okonkwo Hi Regina , Wondering if there is any update since July of last year on remit emails. Thank you Angie Fletcher

  • Kevin Merrell
    Kevin Merrell
    Second Anniversary Name Dropper Kudos 1 Facilitator 1

    @Kevin Brazell @Regina Okonkwo Is there any update on this? Doesn't look like there's been any movement in the idea bank from 4 years ago…

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