Can you get rid of "via mta-bbcspool.convio.net" at the end of emails you send via Blackbaud?

Andrew Jupp
Andrew Jupp
Third Anniversary PowerUp Challenge #3 Gift Management August 2025 Monthly Challenge Badge Kudos 1
in Raiser's Edge NXT Discussions

This, unfortunately, looks really spammy to me, and I'd like to know if it's possible to get rid of the last bit for the sign. (via mta-bbcspool.convio.net)

We generally use an external email platform to send most marketing emails because of this problem. However, I'm using email designer in RE for new gifts or event registrations.

Any ideas?

ba59652b2d4a18749fd57b2eb0c1270f-huge-im

Comments

  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 2026 bbcon Attendee Badge PowerUp Challenge: Product Update Briefing Feedback Task 3

    @Andrew Jupp - Unfortunately, I don't think you can. Emails that originate within BB Products are sent through BB servers. As long as you have your org's DKIM set up correctly, these will identify as originating from your org's domain, thus not being flagged as spam.

  • Christine Robertson
    Christine Robertson
    Kudos 5 Name Dropper Participant First Anniversary

    @Andrew Jupp I think it is definitely worth checking the Idea bank to see if this is already there (or add it if it is not!) as it does have an odd look to it.

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