Students occasionally disappear and reappear

Eric Eskildsen
Eric Eskildsen
Seventh Anniversary Kudos 1 Name Dropper Participant
in Education Management APIs

Hi all,

We're having an issue where students occasionally drop off our OneRoster and/or SKY data for one of our schools. They then reappear within a few days.

We saw this over the past three days with a student:

  • 10/1/2024: The student disappeared. (We fetch users with the student base role and combine that with some OneRoster data, so it's not clear whether it disappeared from one or both yet.)
  • 10/2/2024: Still gone.
  • 10/3/2024: The student reappeared.

The student's last-modified date is a few months ago. I don't know if role changes count in that, but the school said there haven't been any changes to the student's roles regardless.

Has anyone seen this before?

I know it's broad, but just curious if it's a known issue for anyone before I dig too deep.

Comments

  • Stephen Boyle
    Stephen Boyle Blackbaud Employee
    Tenth Anniversary Kudos 5 Facilitator 2 2026 K-12 User Conference Attendee

    @Eric Eskildsen
    This should be related to a bug introduced by a correction to handle student enrolled in multiple school levels. A correction was released 10/3, so the timing matches. Let me know if anything looks out of place now, though.

  • Eric Eskildsen
    Eric Eskildsen
    Seventh Anniversary Kudos 1 Name Dropper Participant

    @Stephen Boyle Thanks Stephen - our lists look good as of 10/3, so that lines up.

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