Looking for guidance regarding first time users - Enrollment Management Services

Tere Aceves
Tere Aceves
in Blackbaud Higher Education Solutions™ General Discussions

We just migrated to the Platform and are ready to send re-enrollment contracts to families. Does anyone have a guide or instructions for parents on how to access their account for the first time?

Any tips and guidance would be appreciated.

Thank you in advance,

T

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  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 2026 Spring PUB Altru First Reply

    @Tere Aceves Hi! I am happy if others chime in, but wanted to let you know I'm also checking with my team to see if any documentation exists that I can share. :-)

  • Kelsey Huijgen
    Kelsey Huijgen Blackbaud Employee
    Tenth Anniversary Kudos 2 Name Dropper Facilitator 1

    Hi @Tere Aceves! Our support team created an Enrollment Season Resources landing page that may be helpful, which you can access here: Enrollment resources. There's also a link to this page under Related links on the Enrollment Management homepage for easy access. This might not give you exactly what you're looking for in terms of an example of a guide for parents, but hopefully it's a good starting point for you to understand their experience.

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