eReceipts No Longer Working in Database View (Canada)

I’m not aware of any announcement that Database View eReceipts were retired, but there are a few technical factors that may help explain what you’re seeing.

Database View eReceipts still rely on the legacy RE7‑era email infrastructure. Blackbaud does not list Database View eReceipts among the systems that support DKIM or DMARC alignment, and their published DKIM/DMARC documentation only applies to modern platforms like RENXT Email and Online Express. Because Database View eReceipts send from a Blackbaud‑owned address and there is no DKIM configuration available to customers for this feature, the most reasonable conclusion is that these messages continue to use the older RE7 mail system, which does not provide DKIM or DMARC alignment.

At the same time, major mailbox providers have tightened authentication requirements over the past year. Google and Yahoo began enforcing stricter SPF/DKIM/DMARC requirements for bulk and system‑generated email in 2024–2025, and Microsoft followed with similar enforcement in 2025. These changes have driven broader DMARC enforcement across North America. When an email arrives without DKIM and the SPF alignment doesn’t match, some receiving mail servers will reject it or drop it silently. From the RE7 side it still appears that the eReceipt “sent,” but it never reaches the inbox.

If you can obtain SMTP logs from any affected recipient, look for errors such as “DMARC fail,” “SPF fail,” “DKIM none,” or “unauthenticated email from blackbaud.com is not accepted.” That would indicate a deliverability issue rather than a configuration change in RE7.

Blackbaud Support can also provide the sending IP addresses for RE7 eReceipts, which you can share with IT teams for allowlisting. (This isn’t a perfect solution, since you never know in advance which donor’s mail host will need to accept an e‑receipt.) Long‑term, the more reliable option is to send receipts through a modern, authenticated system like RENXT Email or Red Arc’s LetterBox, since those platforms support DKIM and DMARC alignment.

We experienced this same issue - thankfully during testing eReceipts with a couple of staff members. I contacted Blackbaud support and they provided the SPF/DKIM/DMARC requirements that we needed to update on our end.

The process took a while as we had to go back and forth with our IT support and Blackbaud support but once the updates were in place we were good to go and everything went smoothly from there.

It was a little frustrating initially as there was no error that popped up to say that the eReceipt had failed to send so we had no indication that something was wrong. I know I was also frustrated as we had made required updates a couple of years ago to our SPF/DKIM/DMARC requirements (Blackbaud had sent a notification about it) and we had no issues last year, yet this year there was no indication that updates needed to be made in order for this functionality to work properly.