KB 204046 - When will Auto-fill return to webforms?

Joe Killian
Joe Killian
Third Anniversary Kudos 2 2026 Spring PUB Altru Name Dropper
in Blackbaud Altru® General Discussions

Webforms have been missing the auto-fill features mentioned in KB 204046 for over a calendar year now.

When will this be fixed?

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Answers

  • Beth Trainer
    Beth Trainer
    Sixth Anniversary Kudos 1 Name Dropper Participant

    I second, Joe! Would love to know a timeline for a resolution.

  • Regina Holten
    Regina Holten
    Tenth Anniversary Kudos 5 Name Dropper Participant

    Thirding! Anytime I have to clean up a record with this prob I mean to run here and ask but get distracted - just got one now and am using my second here to say, yes please and thanks!

  • Shawn Collins
    Shawn Collins
    Third Anniversary Name Dropper Facilitator 1
    https://community.blackbaud.com/discussion/84891/kb-204046-when-will-auto-fill-return-to-webforms

    It appears that @Crystal Bruce still hasn't answered your question.

    I have asked this question several times since July 2024.

    My chat with support today, 05/14/2026:

    Me: Webforms have not auto-filled for end-users in almost 2 years. When will Blackbaud fix this?

    Me: Online registrants have to complete their contact information twice because of the way Altru webforms are set up, but have to fill in their information each time as opposed to auto-filling, which for our frequent registrants causes people to stop registering. A CRM's most basic feature should be enabling an organization to collect registrant information in as quickly and easily a manner for UX as possible. This is causing us to lose opportunities.

    Blackbaud: At this time, I want to be transparent that we do not have a confirmed timeline for when webform auto-fill behavior will be restored or improved. From what we can currently see, this is not a recently introduced issue but rather a long-standing behavior influenced by how browsers interact with web form fields and ongoing security and framework updates made to Altru web forms over time.

    So, no, Blackbaud has not fixed it nor do they appear to intend to.

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