Unable to complete registration for Inside Track on April 14th

Lisa Laughlin · April 3

Good Afternoon,

I received an email highlighting upcoming Connect for Success events.

I'm interested in this one.

Import for Impact: Faster, Easier Data Management in Web View InsideTrackJoin the Raiser’s Edge NXT product management team as they highlight new import tools designed to make your data management faster, easier, and more scalable. InsideTrack is your go-to sessions for clear updates and a look at what’s coming next for Raiser’s Edge NXT capabilities. (Register) April 14, 2026 @ 11 :00 a.m. ET

https://blackbaud.registration.goldcast.io/series/58e5f82c-e919-421d-902d-f5d2ce465e87#Registration

When I visit this link, I am unable to complete registration. I fill in all the fields, but the submit button isn't accessible. It's like it's waiting for a required field. I've tried viewing the screen at a reduced percentage to ensure I'm not missing a field, but there's nothing there.

I've successfully registered for other events, it just shouldn't be this hard.

Please advise,

Lee

Carlene Johnson · April 3

You are not the first one to have issues with this. Try registering with a different browser. I was having issues with Chrome but had success with Edge.

Carlene Johnson · April 3

@Crystal Bruce can you pass along to whichever team handles these things that many of us are still having issues registering for events using Chrome? I know that @Heather MacKenzie or @Maya Rosman had issues recently as well.

Maya - was it you whose issue was resolved by changing the Country field?

Rachel Kauer · April 3

I thought I was the only one having this problem and chalked it up to user error or a connectivity issue. I tried about 6 times between today and yesterday. The form was filled out, but the purple submit button wouldn't unlock.

Finally, instead of using the link in the email, I googled the event name separately, went to a different webpage, and was able to register.

Not quite sure if that was the workaround or if I just got lucky.

Karen Diener · April 6

A lot of people with a lot of skill sets and a lot of browsers have been having trouble over the last few months. I did with some PUBs as well, so it is not limited to the Inside Track Sessions. I've been told there was space available after I tried to sign up for Inside Track Sessions and received a message that it was full.

If you were thinking "it shouldn't be this hard" you are not alone, and you are also correct.

Blackbaud - can you please test these registration links before posting in the community and sending emails?

Elizabeth Johnson · April 6

@Carlene Johnson thanks for mentioning another browser! That did the trick!

Kathryn Hall · April 7

@Emily Didier ^^^ can anything be done?

Emily Didier · April 7

@Kathryn Hall - thanks for flagging this! We've tested internally and haven't been able to recreate the issue. However, here are some recommendations from our webinar servicer:

Clear the browser's cache and cookies
Open the registration page in another browser (Chrome is preferred, followed by Microsoft Edge)
Open the registration page in Incognito mode with extensions disabled
Access the page from a non-VPN/non-corporate network

Any screenshots of the exact error anyone encounters can help us investigate further. If issues persist, contact conference@blackbaud.com.

Carlene Johnson · April 7

https://community.blackbaud.com/discussion/comment/312615#Comment_312615

@Emily Didier – Given how many users across multiple threads and browsers are running into this, I’d strongly recommend adding a brief note on the registration page and in the event invitation emails with these troubleshooting steps. It’s not realistic to expect the average registrant to think of clearing cache, switching browsers, or disabling extensions for something as simple as signing up for a webinar.

There’s no error message to share — the Submit button simply never becomes active. I’m happy to screenshare and provide a HAR file so your platform provider can see exactly what’s happening.

My concern is that most users will just give up and not register at all. (And they will also then use this as an opportunity to complain about BB.)

Emily Didier · April 7

Hi @Carlene Johnson! Totally understand and definitely want to improve the experience. While we’ve tested this internally and haven’t been able to recreate the issue, I have shared this feedback with the provider so they're aware and can review it further. Based on the feedback and the lack of error message, it seems these cases are tied to local browser or network settings (extensions, cache, VPNs, etc.).

Regardless, that's not a great experience for anyone! While we investigate further and work on solutions for next go around, if anyone continues to get stuck, email conference@blackbaud.com and we can help get them registered.

Appreciate you raising this—the feedback is noted.

Shelby Lewis · April 7

I had the same issue and it seemed tied to autofill of the form - possibly the country field. It worked when I entered everything manually but wasn't able to click submit originally.

Unable to complete registration for Inside Track on April 14th

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