Bring back printing directly from AR Invoice screen

Caylene Shermer
Caylene Shermer
Second Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Customer service just informed me I can no longer print an AR invoice directly from the invoice screen. I have to now look up my invoices in one screen then go to the communication screen to run a report. That's creating a whole set of extra steps for something that was just 1 click in database view. For now I am continuing to use the database view for everything I can, please bring back easy printing before database view is taken away

Answers

  • Kevin Merrell
    Kevin Merrell
    Second Anniversary Name Dropper Kudos 1 Facilitator 1

    Yes - this is driving me crazy. The fact that we can't print the invoice from the invoice record is ludicrous. Why do we have to get out of it to then go to communications to print? Then on top of that, we have to change it to printed in order to print it? So, if we want to print it again, we have to go into the record again to change it to unprinted. Make it make sense please.

  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 July 2026 Monthly Challenge bbcon Sessions AI Practitioner

    Hi @Caylene Shermer and @Kevin Merrell - I did check with my team on this. This type of feedback is exactly what drives meaningful product improvements. If you haven't already, I'd encourage you to submit this in the Ideas Bank. Kevin, feel free to throw a vote behind it. The Ideas Bank is where the product team sees how important this functionality is and the more detail you can share about your workflow and impact, the better!

  • Kevin Merrell
    Kevin Merrell
    Second Anniversary Name Dropper Kudos 1 Facilitator 1

    Thanks for the reply @Crystal Bruce. I have seen this exact issue in the idea bank (actually quite a few times). One is dating back to March 24, 2025 and everyone I have seen so far just says "no status". So, it is a little discouraging that there has been no movement for what seems like a pretty prominent issue.

  • Caylene Shermer
    Caylene Shermer
    Second Anniversary Kudos 1 Name Dropper Facilitator 1

    I agree with Kevin, those suggestions rarely get added to any type of a planned status. The you must mark this invoice as printed making it so you can no longer reprint without changing the status to unprinted first is so frustrating.

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