Fees not applying after they've been deleted

Stephanie Bellah
Stephanie Bellah
First Anniversary
edited July 1 in Blackbaud Altru® General Discussions

Is there a way to manually re-apply a fee to a transaction after it's been deleted from a sales order? For example, if a ticket has been selected, the fee is automatically applied. If you delete that row, it will not re-apply itself even after you refresh the sales page. The only way to reset this is to complete a comped sale.

Screenshot 2026-07-01 at 12.39.08 PM.png
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Answers

  • DeAndre Daniels
    DeAndre Daniels Blackbaud Employee
    Tenth Anniversary Kudos 2 Name Dropper Participant

    Hi @Stephanie Bellah - We're unable to manually re-apply a fee to a sales order item after it's been deleted. Our recommendation would be to cancel the sale completely instead of completing it and then re-add the item to the order.

    If this is an unresolved online sales order or a specific situation where you're unable to just cancel and reprocess, let me know and we can look into getting a case created to address your specific situation.

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