New Portal: Request Amount Error

Skyler Valle · July 9

Hi there!

Is anyone having some issues with the new grantee portal? An applicant reached out to me with screenshots to show that they will input one number for the request amount on a stage 1 application form, then after they hit submit, Blackbaud will add or subtract a decimal point (they input $50,000, Blackbaud submitted $5,000 and then $500,000).

Crystal Bruce · July 10

Hi @Skyler Valle I can check with my team on this. I also recommend reaching out to Blackbaud support with this so they can gather details and investigate further. Thanks!

Crystal Bruce · July 16

Hi @Skyler Valle my team says this is something they are looking into. Were you able to open a Blackbaud support ticket to provide further details? Thanks!