Coming Soon: A Better Way To Access Luminate Support And Resources! 3781

Coming Soon: A Better Way To Access Luminate Support And Resources!

We have exciting news about upcoming changes to how you will access customer support.
Beginning August 14, we're retiring the Convio Customer Center portal, replacing it with Blackbaud’s award-winning Support portal.

You’ll be able to access all Blackbaud Support resources for all products using one login in one place on the Blackbaud website. Wow! 

What does this mean for me?
Luminate Support is moving. You'll still get the same great customer support you're used to receiving, but you'll have access to more resources all in one place, including:
  • Knowledgebase - an easy self-help site that includes product documentation (user guides, help files, system requirements), YouTube videos, and articles written by support analysts
  • Blackbaud Community -connect with your peers and find helpful hints and resources
  • Case Creation – you'll still be able to create cases online, only now you'll create them from the same place where you are accessing the other great customer support resources! You'll also be able to view the last 3 years of your previous case history.
What do I need to do?
You'll need to create a account, if you don't already have one, to access the Blackbaud Support portal.
We encourage you to test your login to before August 14 so you’re all ready to go when the transition happens. You will continue to use the Convio Customer Center to create new cases until August 13, 2017.  Beginning August 14, you will need your account to create all new support cases, in addition to accessing the other self-help customer support resources.

If you don’t already have a account
To create your account, just follow the steps below:
  1. Go to
  2. Complete the form to update your account.
If you’re not sure if you already have a account
Blog Luminate Blog 07/31/2017 8:54pm EDT