Increased number of chargebacks

Debbie McKenzie
Debbie McKenzie
Tenth Anniversary Kudos 2 Name Dropper Participant
in Blackbaud Altru® General Discussions

Over the past 4-6 weeks we have seen a huge spike in chargebacks, all "fraud" and in looking closely, I believe they really are fraud. Most of the chargebacks have been from cardholders in Eastern Canada, though one came through this morning from Pennsylvania. I suspect there is a credit card theft ring selling people's information as all of the transactions passed AVS. Is anyone else seeing this problem?

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Answers

  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 Commented in Discussion First Reply

    Thanks for posting @Debbie McKenzie - this is useful for our community members to hear. I'll keep my eye out for any responses on other Altru members experiencing this. I'll also let my team know in case there is any action they need to take.

  • Jessica Pierce
    Jessica Pierce Blackbaud Employee
    Third Anniversary Kudos 1 Name Dropper Participant
    https://community.blackbaud.com/discussion/85146/increased-number-of-chargebacks

    Hi @Debbie McKenzie - if you haven't done so already, please reach out to Support. They can research this further for you and see if there is any additional action that can be taken.

  • Debbie McKenzie
    Debbie McKenzie
    Tenth Anniversary Kudos 2 Name Dropper Participant

    Hi Jessica,

    I did and they were not particularly helpful. Case 020774858. The charges are passing AVS. The most recent chargeback was on Friday night. I spoke with the ticket buyer, she did purchase admission tickets using Alipay (China's version of ApplePay), however the card that was actually charged was not hers. Looking at the transaction in BBMS I can see the ticket buyer's email and the email address for the cardholder. I truly believe there is something major going on that hasn't hit the press. 7 chargebacks just in the month of March, normal would be 1 or less.

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