Blackbaud Raiser’s Edge NXT® May Product Update Briefings: Key Highlights and Your Top Questions Answered

Tanya Fitzgerald
Tanya Fitzgerald Blackbaud Employee
Ninth Anniversary Kudos 5 Name Dropper Participant
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Missed the Raiser’s Edge NXT Product Update Briefing? Want a quick recap of what was announced, what’s coming next, and the questions your peers are asking? We’ve got you covered with key highlights, important updates, answers to frequently asked questions, and links to on-demand recordings.

During the May 2026 Product Update Briefings, we shared the latest enhancements coming to Raiser’s Edge NXT web view and provided additional clarity around the future of the unified view experience. Our focus remains on helping you complete more of your work in one place while giving you the tools and time needed to plan for long-term adoption.

Planning for the Unified View Experience

One of the biggest themes was the importance of planning now for the unified view experience. Taking a proactive approach can help your organization prepare thoughtfully, reduce disruption, and better align new capabilities with your fundraising strategy over time.

To support your planning process, we announced a new Raiser’s Edge NXT Feature Map designed to help you quickly identify when functionality will become available in web view.

With the Feature Map, you’ll be able to easily see:

  • Features currently available in web view
  • Functionality planned for release this year
  • Features planned for post 2026 development
  • Items unlikely to move forward
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New Payment Processing Update Announcement

Based on continued customer feedback, we have decided not to require CVV for back-office entries starting on Feb. 2, 2027, as communicated. We will continue to recommend best practices for mail solicitations, such as using a QR code or a follow-up phone call to collect and verify CVV in alignment with PCI compliance guidelines.
Online transactions will continue to require CVV for payment processing. The change applies only to back-office manual transaction entries, where CVV will not be required. Learn more about the updated CVV/CSC requirements.

Unified View Timeline Updates

The roadmap for the unified view continues to become clearer based on planned functionality and your feedback. During the briefing, we announced continued support for the transition to the unified view through:

  • Late summer 2027 for customers in North America, Europe, and the United Kingdom
  • Late winter 2027 for customers in New Zealand and Australia

We recognize that many organizations have fiscal years ending June 30, and this timeline was designed with those operational realities in mind to help reduce competing priorities during your transition. By this timeframe, you will no longer need database view for daily operations. As new functionality continues rolling out, now is a great time to begin exploring web view features and familiarizing your team with the unified experience.

To support your learning journey, Blackbaud University offers courses, resources, and training opportunities to help your organization stay current on enhancements and best practices.

What was Discussed During the Product Update Briefings?

Below are some of the major feature updates and enhancements highlighted during the May 2026 Product Update Briefings.

Recent Releases in Web View

Functionality Coming Soon to Web View

Town Hall: Get a First Look at the Refreshed Constituent Record

An anticipated feature during the Product Update Briefings was the refreshed constituent record experience coming to web view. To help you prepare and visualize the enhancements in action, we are hosting a sneak peek town hall where we will walk through the updated experience, highlight key improvements, and answer your questions live. Register here and join us June 10 @ 11 a.m. EST

Web View Features in Development

  • EFT Processing
  • Batch Defaults
  • Manual Recurring Giving Processing
  • Customized Receipts
  • Overfunding Pledges
  • Address Accelerator
  • Bulk Edit (Global Change)
  • Recognition Programs: Annual
  • Volunteer Management
  • Quick Letters
  • Action Tracks
  • Communication History

Your Questions, Answered

We appreciate the incredible level of engagement during each Product Update Briefing. Throughout the live sessions, product managers and team members worked behind the scenes to answer questions in real time. More than 1,000 questions were submitted during one of the 60-minute sessions, and while we couldn’t answer every question live, we gathered the most common themes and topics to help provide additional clarity and guidance. You can access top questions and themes here:

May 2026 PUB Questions.pdf

And continuing the conversation, we partnered with Bill Connors for a special one-hour live discussion with our product managers focused on your top questions and feedback. You can register to watch the on-demand recording here.

How Do I Learn About New Features as They Become Available in Web View? 

We provide information about new and enhanced features through our regular communication channels, including: 

You can watch full-length, on-demand Product Update Briefing presentations with a special focus on features for your region: 

As Raiser’s Edge NXT web view continues to evolve, our goal remains the same: helping organizations streamline operations, strengthen donor engagement, and complete more work in a unified experience. Whether you’re actively using new functionality today or beginning to build your transition plan, there are more resources, enhancements, and opportunities to learn than ever before.

Thank you to everyone who joined the May Product Update Briefings, shared feedback, and asked thoughtful questions. Your input continues to help shape the future of Raiser’s Edge NXT.

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